Business Strategy

How convenience drives sharing in the collaborative economy

In the on-demand, peer-to-peer movement called the collaborative economy, many rising startups are offering convenience to attract new users and customers. Here’s how your company can compete. … Continued

Customer Intelligence

13 stunning stats about customer surveys

The ubiquity of customer surveys is certainly not a reflection of their popularity among recipients. Check out these stats to learn more. … Continued

Business Strategy

Using price to compete in the collaborative economy

If you want to compete with startups like Instacart, Uber and Etsy, you might want to re-evaluate your price. Here’s why. … Continued

Business Strategy

How to become truly customer-centric: 4 examples from the tech industry

These four tech companies show how you can put customers first. … Continued

Business Strategy

Growth of sharing in the collaborative economy: Top categories and forecasts [infographics]

Participation in the collaborative economy has grown by 25 percent in the past year alone. Here’s what’s driving the growth of peer-to-peer sharing. … Continued

Business Strategy

How the empowered student will disrupt the business landscape

Companies need to consider how the online education revolution can help them better serve their young employees and customers. … Continued